You Have Questions, 

We Have Answers.

Q: I'm a new firehooper, how do I choose the right hoop for me?

A: Our shtick has always been to produce firehoops that are as close to the weight/response of your regular hoop as possible. When deciding, think about your regular hoop. What is it made out of? How heavy is it? How flexible? What size diameter?  We recommend choosing a diameter size slightly smaller than your regular hoop to make up for the clearance lost in spine length. The added weight of the wicks make the transition unnoticeable and you'll have a tool you can grow into. And then there is wick size: bigger wick = bigger flame (plus added weight). Easy peasy.

Q: Do you have more information on tubing types?

A:  Yes, check out our tubing page.

Q: Do you have travel hoops?

A: Yes, all of our hoops are travel hoops, featuring an incredibly sturdy yet lightweight aluminum push-button coupling for easy coiling.  Single hoops are shipped with a 'travel appendage' which is a tubing-extension which allows you to coil your hoop down into 2 loops, which isn't necessary for travel, but it nice on occasion when you need to coil a firehoop.  Twin hoops do not need an appendage because they can attach together and coil down to 3 loops on their own.  The coiled hoop(s) end up reducing to about 2/3 of the original size.  

There is also a removable-spine option for many of our firehoops.  These are the most state-of-the art design available anywhere.  Super sturdy yet as light as can be.  With the spines removed, these hoops are so much like "regular" hoops that you will fall in love them as your regular go-to instruments of flow.  

Another option of course, is The Quick Wick®; the only way to turn a regular hoop into a firehoop, The Quick Wick clamps on to and off of any hoop, providing the quickest solution for a firehoop and a simple solution for travel.  Plus, you have the flexibility of having a firehoop with as few or as many wicks as you want, not to mention the ability to use them on different size hoops (not different size tubing, read The Quick Wick® page for more details).  

Q: Shoot!  I got the wrong size Quick Wicks, can I exchange them?

A:  Yes, you can.  There is a restocking fee of 6% for returns & exchanges but as long as the Quick Wicks have not been used (burnt), they can be swapped out for the correct size.  Go to the Warranty, Returns & Exchanges page for instructions.

If you have any questions, don't hesitate to contact us!

Q: How much are the shipping rates, how long does it take, do you ship internationally, and is there an option to pick-up my order at the Synergy Firehoops HQ in Carrboro, NC?

A:  Check out the shipping page for all the details.

Q: How do I turn it on?

A. We really did get that question once! Hopefully you have a community of spinners around you. Mentors in the art that are willing to take you through the ins and outs of safe firehooping. Either way, check out our Fire Safety page and our Resources page for great places to start. Don't hesitate to ask questions. The safety of you, others around you and the environment around you are of utmost importance!

 

Q: What is the difference in burn-time between the 1",  1.5" and 2" wicks?

A: Depending on your fuel choice (we recommend a mixture of white gas (camp fuel) with 99% Smokeless & Odorless lamp oil for longer burn-time), the 1" wicks last around 4 minutes, the 1.5" around 5 minutes, and 2" around 6 minutes.  However, wick size has less to do with burn-time when compared to flame size.  The bigger the wick, the bigger the flame.

Q: What spine length is best for me?

A: Shorter spines = greater danger, but more clearance. By clearance, we mean the overall diameter of the firehoop including the length of the spine.  By danger, we mean your tubing (you must keep the fire moving as to not melt the hoop).  Longer spines keep the flame further away from the tubing, but extend the overall diameter of your hoop, giving you less clearance, especially on the vertical plane. 

Q: How many wicks should I get?

A: We offer our firehoops in 5 or 6 wick versions.  Six wick firehoops will be heavier and will have less space in between each wick for handling the hoop.  If you'd like a firehoop with 3, 4 or 44 wicks, you may want to check out the The Quick Wick®.

Q: Do you take custom requests?

A: Sure do. Simply email Custom@SynergyFirehoops.com with the details of your request. We'll come up with a quote and get right back to you. Keep in mind that some custom requests will be outside of the designs we have tested for safety, durability and performance, so a custom order may fall outside of our warranty policy.

Q: Do you offer bulk discounts?

A: Yes! Save some mulah with your pals if you order together. Any order of 5+ hoops or 25+ Quick Wicks qualify for a 15% discount. Contact us for a custom coupon code for this qualifying order. 

Q: Can I use my new lit firehoop in a sexy photoshoot?

A: Although we LOVE sexy photos, the thought of holding a pose with a lit firehoop while a finicky photographer learns the difficulties of shooting fire makes us cringe a bit in motherly reaction. Remember that movement shots are always better than stills, which are the the number one cause of melted firehoops!

 

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